Boathouse Studio Store Policies
Last Updated: 2-12-24
Welcome to Boathouse Studio Store! We're delighted to have you as our valued customer. To ensure a seamless shopping experience for everyone, please review our store policies outlined below:
1. Ordering and Payment:
- Orders can be placed through our website or in-store.
- We accept various payment methods including credit/debit cards, PayPal, and cash for in-store purchases.
- Payment is required at the time of placing the order.
2. Shipping and Delivery:
- We offer shipping to addresses within [list of countries/regions].
- Shipping costs and delivery times may vary depending on the destination and shipping method selected during checkout.
- Orders are typically processed and shipped within [number] business days. Customers will receive a tracking number once the order has been shipped.
- Please ensure that the shipping address provided is accurate to avoid any delays or misdeliveries.
3. Returns and Exchanges:
- We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 10 days of receiving your items to initiate a return or exchange.
- Items must be unused, in their original packaging, and in resalable condition.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
- Refunds will be issued to the original payment method once the returned items are received and inspected.
- Please allow [number] business days for the refund to be processed and reflected in your account.
5. Product Availability:
- While we strive to keep our inventory updated, occasionally items may be out of stock or unavailable for purchase.
- If an item you've ordered is out of stock, we will notify you promptly and provide options for a replacement or a refund.
6. Customer Support:
- Our customer support team is here to assist you with any questions or concerns you may have.
- Please feel free to contact us via email at [email address] or by phone at [phone number] during our business hours.
7. Privacy and Security:
By placing an order with Boathouse Studio Store, you agree to abide by these policies. We reserve the right to update or modify these policies at any time without prior notice.
Thank you for choosing Boathouse Studio Store!